Shipping Policy

Last updated: September 26, 2026

At StrideShield, we work to process and deliver every order as efficiently as possible. Please review the following shipping terms before placing your order.

1. Order Processing

All orders require approximately 3–4 business days for processing before shipment.

Processing time includes order verification, preparation, quality checks, packaging, and transfer to the shipping carrier.

Processing times may be extended during periods of high demand, promotional campaigns, holidays, product launches, or circumstances outside our reasonable control.

Business days do not include weekends or public holidays.

2. Estimated Shipping Time

Once your order has been processed and dispatched, estimated delivery normally takes approximately:

6–8 business days

This timeframe is an estimate only and begins after the processing period has been completed.

The estimated total delivery timeframe is therefore generally 9–12 business days from the date of purchase.

Delivery dates are not guaranteed unless explicitly stated otherwise.

3. Shipping Delays

StrideShield is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Customs inspections

• Weather conditions

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Local postal service delays

• High-volume sales periods

• Events of force majeure

A shipping delay does not automatically qualify an order for cancellation or refund where the order is already in transit, except where required by applicable law.

4. Tracking Information

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may take several business days to update after shipment.

Temporary delays, missing scans, or periods without tracking updates do not necessarily mean that the shipment has been lost.

5. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

StrideShield is not responsible for orders delivered incorrectly, delayed, returned, or lost because the customer provided:

• An incorrect address

• An incomplete address

• An incorrect postal code

• An incorrect name

• Incorrect contact details

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from incorrect customer information may be charged to the customer where permitted by law.

6. Delivered Packages

If tracking information shows an order as delivered, the order will generally be considered successfully delivered to the address provided at checkout.

Customers should first check:

• Around the delivery location

• With household members

• With neighbours

• With building reception or concierge

• With the local delivery carrier

If you believe your package was incorrectly marked as delivered, contact us and the carrier as soon as possible.

We will reasonably assist with an investigation, but we cannot guarantee a replacement or refund for packages confirmed by the carrier as delivered, except where required by applicable law.

7. Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating or delivery is delayed.

Where a carrier confirms that a shipment has been lost, StrideShield may, depending on the circumstances and applicable law:

• Send a replacement, or

• Issue an appropriate refund.

We reserve the right to investigate the shipment with the carrier before approving a replacement or refund.

8. Returned-to-Sender Orders

Orders may be returned to us because of:

• Incorrect delivery information

• Failed delivery attempts

• Refusal of delivery

• Failure to collect the shipment

• Other circumstances attributable to the recipient

Where permitted by law, additional shipping charges may apply if the customer requests the order to be shipped again.

Original shipping costs and costs incurred because of an incorrect address or failed collection may be non-refundable where permitted by applicable law.

9. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.

StrideShield does not control customs procedures and cannot guarantee how long customs clearance will take.

10. Order Changes and Cancellations

We begin processing orders as quickly as possible.

Cancellation or modification requests must therefore be submitted as soon as possible after purchase.

Once an order has been processed, packed, or transferred to a carrier, we may be unable to cancel or modify it.

If cancellation is no longer possible, the customer may need to follow the applicable return procedure after receiving the order.

11. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

Receiving one package does not necessarily mean that the remaining items are missing.

Separate tracking information may be provided where applicable.

12. Refused Deliveries

Customers who refuse a shipment without prior authorization may be responsible for costs associated with the return shipment where permitted by applicable law.

Any refund will be handled according to our Refund Policy and applicable consumer law.

13. Promotional and Free Shipping

Free shipping promotions do not change the estimated processing or delivery periods unless explicitly stated.

Promotional shipping offers may be modified or discontinued for future orders at any time.

14. Force Majeure

StrideShield will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, governmental actions, customs delays, epidemics, carrier interruptions, or similar events.

15. Mandatory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override any consumer right that cannot legally be excluded under applicable law.

If a provision of this policy conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.

16. Contact Us

For questions regarding shipping or an existing order, contact:

StrideShield
Email: [Support Email]

When contacting us regarding an order, please provide your order number and the email address used during checkout.